If a client reports that a device is not sending alerts to the control room there are some basic checks that the client can do to identify what the issue is.
Ensure that your PC is connected to the VPN Server.
Try to Ping the Avlytics Edge device.
Open an instance of Windows command prompt by pressing and holding in the windows Key on your keyboard and then pressing R Key.
A Run dialogue box will appear in the bottom left corner of the screen.
In the Run dialogue , Type the following : cmd
and press the enter key.
A Windows Command Prompt window will appear.
At this point you will need the VPN IP address of the device you want to investigate.
To retrieve the VPN IP, go to the device's Blue Telegram Info Group and issue the following command : /ifconfig-vpn_ame
The Telegram Edge bot will respond with the vpn ip address, the response will look similar to the below image.
From this response i can see that the device's vpn ip address is 172.29.7.16
Now that i have the devices IP, I can ping the device to check if it is online and if the connection is good enough.
In the Command prompt window, type the following command : ping 172.29.7.16
In the above image we can see that the user issued a ping command to the devices ip address and 4 Packets of data were transmitted to the Avlytics edge device.
We received a response for each of the four packets and included in the response is the time=X , which is the response time in Miliseconds.
At the end of the ping sequence we can see the ping statistics for 172.29.7.16.
The Stats tell us that
Packets Sent = 4
Packets Received = 4
Lost = 0 (0%) loss on the Network, during this ping sequence.
These are the basic steps in validating if a device is online and accessible.
Next we check the device configuration to ensure that it is configured to send alerts to the control room.
Open a new Chrome Browser window, in the Address bar type in the devices ip address followed by :8000 
The will bring up the Avlytics Edge device Web interface.
Type in the password to access all menu items.
If you don't know the password, you can issue a /getkeys command on telegram Blue Info group of the device.
The Device's telegram bot will respond with the keys/password.
Example.
After successful login to the device's web interface, you will be presented with the device Dashboard.
To Check if a device is correctly configured to report to a control room, click on the "Third Party Integration" Menu item on the left.
Make sure that the following information is correct.
Queue IP Address : 127.0.0.1
Monitoring Company : intertrade_CLIENTID
Lastly, Tick each of the options on how your events are communicated to the Control room.
*Side Note.
MOBILE APP Option is in development and for future use.
Please ignore for now.