How To ping something  ? 

First press and hold the windows button & press R key.
a Run Command window will popup. 

In this Popup type cmd and press enter. 

in the black window that appears we will do two ping tests.

1 . Ping the Internet in General.

2.  Ping the AME Hub. 

First ping :
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in the black window type the following.

ping 8.8.8.8
and press enter.
your command will send out 4 packets of information to the internet and expect a response from the internet.

the response time illustrates your current connection latency or speed.

we should expect to get a response of less than 100ms

anything more means it could be something to do with your internet connection ( cable , router  )